Treating Customers Fairly

At Winterthur Life, we are committed to offering our customers the highest possible standards of service and fully support the Financial Services Authority initiative of ‘Treating Customers Fairly’.

Treating Customers Fairly forms an integral part of our business strategy and culture from the product design process right through to after sales care and servicing. It truly represents how we as a company like to operate – it is reflected in everything we do, both in our relationship with Advisers and at all levels within our organisation.

We are committed to running a customer focused business that delivers against all areas of customer expectations, and have well-defined policies and procedures that are embedded and supported at all levels across our organisation.

If you’d like to find out more about the approach we are taking, please see the related links or email an enquiry below.